Hello! I'm Lauren
Welcome to my E-Portfolio.
I just completed the Business - Human Resources diploma program at Fanshawe College. I have many years’ experience working in customer service, mainly in the health and fitness industry. I am passionate about health and helping others to be successful.
While I was working for GoodLife Fitness, I had the opportunity to help implement an employee feedback gathering program. This program had a lot of moving parts, nationwide. After feedback was gathered, I would present it to the appropriate senior leaders where they would make changes to better the employee experience within the company. I really enjoyed being part of that and being able to help employee voices to be heard. That experience allowed me to expand my novel and adaptive thinking, my social intelligence, implementation skills and ability to manage projects. I learned a lot about how large companies operate and the order of operations. What I also learned while I was there is that I was interested in growing more within the human resources field. I decided to get the education that was required to be successful in this field. I earned a diploma but my learning is ongoing. I am teachable, humble and open minded. I am an active member of the HRPA (Human Resources Professionals Association) and I enjoy being able to have professional HR guidance at my fingertips at any moment. I also like to go to webinars through the HRPA regularly to stay up to date in all areas regarding HR.
While going through college, I recognized how my resilience had played a big part in my successes so far. Going to school at 33 was not easy. But I learned a lot and I am so grateful that I had the opportunity to do it. I was able to create goals and achieve them. I used all the skills I had learned while I was working to get me through school and it made me appreciate that I got the work experience before getting the education part.
Please enjoy my E-Portfolio!
![IMG3031266.jpg](https://static.wixstatic.com/media/1389a1_4f4db7d3ce3b48cbb8c50968e8614cc8~mv2.jpg/v1/fill/w_284,h_341,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/IMG3031266.jpg)
EXPERIENCE
April 2021 - June 2022
Client Care Specialist
Safebridge Mortgage Solutions - London, ON
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Send communications to current clients and past clients.
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Compile mortgage folders.
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Send signing packages to clients.
September 2017 - November 2019
Associate Retention & Engagement Coordinator (Human Resources)
GoodLife Fitness - London, ON
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Administration for projects that are in the interest of retaining and engaging associates.
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Lead projects and initiatives that are in the interest of retaining and engaging associates.
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Work closely with the Payroll Team, Compensation Team, and the Accounting Team.
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Coordinate and administer the Associate Length of Service program.
November 2016 - September 2017
Member Experience Specialist
GoodLife Fitness - London, ON
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Respond and answer to communication through the contact centre. (Inbound/outbound calls and emails)
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Achieve set targets and call quality measurements.
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Resolve each member and associate inquiry.
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Support and have knowledge of all GoodLife programs and services.
April 2016 - November 2016
GoodLife Fitness - London, ON
Club Support Clerk
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Audit assigned work.
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Data entry/keying.
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Ensure deadlines are met.
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Adhere to GoodLife’s policies and procedures.
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Maintain high level of communication and teamwork with all co-workers including associates at clubs.
November 2014 - July 2015
Membership Services Coordinator
Fifth Avenue Club - Calgary, AB
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Provide personalized customer service.
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Format mail and track member communication emails.
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Host lunch and learns at various large companies.
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Field marketing to gather prospect leads and retain gym members.
May 2013 - November 2014
Administrative Assistant
Fifth Avenue Club - Calgary, AB
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Provide personalized customer service.
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Opening and closing the gym.
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Support the work of management and other staff.
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Provide regular reports and statistics to management.
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Maintain member network database, including data entry and troubleshooting.
June 2012 - May 2013
Juice & Java bar Assistant
Fifth Avenue Club - Calgary, AB
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Provide personalized customer service.
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Opening and closing the juice and java bar.
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Support the work of management and other staff.
LICENCES, EDUCATION, and CERTIFICATIONS
HRPA - Membership
December 2022 - present
Human Resources Professionals Association
Online
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I attend webinars regularly.
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I keep my HR knowledge up to date and current.
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I am working toward a CHRP designation.
Business-Human Resources - Diploma
Fanshawe College
Online
September 2021 - April 2023
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I attended full-time online classes.
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I attended Co-Curricular Record workshops where I earned an extra credit called "Research, Writing , and Study Skills".
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This certificate program is a 12-lesson online course that explores Indigenous histories.
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Each week was a new lesson that consisted of about 1-2 hours of videos and a quiz.
University of Alberta - Coursera
Online
Indigenous Canada - Certificate
September 2021
SKILLS
Microsoft Excel - Advanced
Microsoft Word - Advanced
Excellent Communication Skills
Adobe - Proficient
PowerPoint - Proficient
Inclusion & Diversity
EXPERTISE
Organizational Effectiveness
Employee Engagement
Rewards & Recognition
VOLUNTEER
Rogers Communications - London, Ontario
June 2021 - present
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Fundraising and food drives – helped collect goods at events from people as they enter or wait in line.
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Clothing drive for the Boys & Girls Club of London, Ontario – helped collect and drop off goods.
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The London Air Show – helped check people in at the V.I.P. gate.
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Delivered goodies on Valentine's Day to women's shelters in London.
INTERESTS
Outdoors, gardening, golf, snowboarding, running, biking, camping, piano & musicals.
![Indigenous Canada.jpg](https://static.wixstatic.com/media/1389a1_f3d477dd320545dd8a0af45a60f0085c~mv2.jpg/v1/fill/w_649,h_502,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/Indigenous%20Canada.jpg)
![be my Valentine (1)_Page_1.jpg](https://static.wixstatic.com/media/1389a1_89c1493dd49c4458823b96b61551230c~mv2.jpg/v1/fill/w_600,h_450,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/be%20my%20Valentine%20(1)_Page_1.jpg)
![be my Valentine (1)_Page_2.jpg](https://static.wixstatic.com/media/1389a1_43033026dd124794ab668b33fd112553~mv2.jpg/v1/fill/w_600,h_450,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/be%20my%20Valentine%20(1)_Page_2.jpg)